Frequently Asked Questions
Find answers to common questions about Pan Borneo Hotel
General Information
Our reservation team will respond within 24 hours. For immediate assistance, please contact us directly via phone, +6088 – 327 777.
Check-in is from 3.00 PM, and check out is by 12.00 PM (noon). Early check-in and late check-out are available upon request and subject to availability.
We accept cash, Visa, MasterCard, and selected online payment options depending on your booking method.
A valid government-issued ID or passport is required upon check-in.
Guests must be 18 years and above to register and stay independently.
Yes, we are pleased to accommodate special requests such as room preferences, celebrations, or additional amenities, subject to visibility.
Many visitors do not need to visit Malaysia and are exempted when visiting for holidays or social purposes. However, it would be prudent and responsible to check before travelling. For more information, please visit VISA REQUIREMENT.
In case of emergency, please dial 999. For hotel assistance, our Front Desk is available 24 hours.
Yes, complimentary high-speed Wi-Fi is available throughout the hotel.
Yes, complimentary bottled drinking water is provided for all guests.
Yes, ATMs are conveniently located at the surrounding area.
Yes, our hotel features a Grand Ballroom and versatile function rooms, ideals for weddings, meetings, and corporate events.
Pets are not permitted to ensure comfort and hygiene for all guests.
The hotel is a non-smoking policy.
Sales Support Office,
Pan Borneo Hotel Kota Kinabalu
Level 3, Putatan Mall
Lorong Putat 3, 88200,
Kota Kinabalu, Sabah
Email: enquiry@panborneohotelkk.com
Phone No: (9.00 AM – 6.00 PM): +6088 – 327 777
WhatsApp No (After Working Hours & Public Holiday)
+6019 – 820 8123 (Front Office)
+6012 – 295 5645 (Sales & Marketing)
Operating Hours (Office HQ)
Monday to Friday: 9.00 AM – 6.00 PM
Saturday: 9.00 AM – 1.00 PM
Sunday & Public Holiday: CLOSED
Facilities & Amenities
Yes, daily housekeeping is provided to maintain a clean and comfortable environment.
Each room is equipped with air-conditioning, flat-screen TV, high-speed Wi-Fi, mini fridge, coffee & tea making facilities, in-room safe, and a modern en suite bathroom with premium toiletries.
Yes, we offer a spacious outdoor swimming pool for both adults and children.
Yes, the hotel offers fully equipped meeting rooms and a convention centre, suitable for business and social events.
Rooms & Packages
We offer a variety of rooms including City View Rooms, Pool View Rooms, Family Rooms, Family Suites, and Executive Suites, catering to both leisure and business travellers.
Yes, we provide customized packages for honeymooners, anniversaries, and celebrations. Kindly contact us for more details.
All rooms are non-smoking. Smoking is only permitted in designated areas.
Yes, extra beds are available upon request, subject to availability, with additional charges applicable.
Transportation & Transfers
Pan Borneo Hotel is conveniently located approximately 5–10 minutes’ drive from Kota Kinabalu International Airport (KKIA). Guests may travel by taxi, ride-hailing services, or hotel-arranged transfer.
Airport transfer services can be arranged by contacting us at least 24 hours prior to arrival. Please provide your flight details for a smooth arrangement.
