{"id":58,"date":"2026-02-10T00:36:04","date_gmt":"2026-02-10T00:36:04","guid":{"rendered":"https:\/\/panborneohotel.sabahpages.com\/?page_id=58"},"modified":"2026-04-22T17:22:02","modified_gmt":"2026-04-22T09:22:02","slug":"hotel-policy","status":"publish","type":"page","link":"https:\/\/pbhkk.com\/zh\/hotel-policy\/","title":{"rendered":"Hotel Policy"},"content":{"rendered":"<style>.kb-row-layout-id58_da6b07-95 > .kt-row-column-wrap{align-content:center;}:where(.kb-row-layout-id58_da6b07-95 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:center;}.kb-row-layout-id58_da6b07-95 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);max-width:var( --global-content-width, 1290px );padding-left:var(--global-content-edge-padding);padding-right:var(--global-content-edge-padding);padding-top:var(--global-kb-spacing-xl, 4rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);min-height:501px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id58_da6b07-95 > .kt-row-layout-overlay{opacity:0.29;background-image:url('https:\/\/pbhkk.com\/wp-content\/uploads\/2026\/02\/career.jpg');background-size:cover;background-position:50% 71%;background-attachment:scroll;background-repeat:no-repeat;}.kb-row-layout-id58_da6b07-95 ,.kb-row-layout-id58_da6b07-95 h1,.kb-row-layout-id58_da6b07-95 h2,.kb-row-layout-id58_da6b07-95 h3,.kb-row-layout-id58_da6b07-95 h4,.kb-row-layout-id58_da6b07-95 h5,.kb-row-layout-id58_da6b07-95 h6{color:var(--global-palette7, #EDF2F7);}@media all and (max-width: 1024px){.kb-row-layout-id58_da6b07-95 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 767px){.kb-row-layout-id58_da6b07-95 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id58_da6b07-95 alignfull has-theme-palette1-background-color kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-layout-overlay kt-row-overlay-normal\"><\/div><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-middle kb-theme-content-width\">\n<style>.kadence-column58_6be13f-98 > .kt-inside-inner-col{display:flex;}.kadence-column58_6be13f-98 > .kt-inside-inner-col,.kadence-column58_6be13f-98 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column58_6be13f-98 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column58_6be13f-98 > .kt-inside-inner-col{flex-direction:column;align-items:center;}.kadence-column58_6be13f-98 > .kt-inside-inner-col > .kb-image-is-ratio-size{align-self:stretch;}.kadence-column58_6be13f-98 > .kt-inside-inner-col > .wp-block-kadence-advancedgallery{align-self:stretch;}.kadence-column58_6be13f-98 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column58_6be13f-98 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column58_6be13f-98{position:relative;}@media all and (max-width: 1024px){.kadence-column58_6be13f-98 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}@media all and (max-width: 767px){.kadence-column58_6be13f-98 > .kt-inside-inner-col{flex-direction:column;justify-content:center;align-items:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column58_6be13f-98\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading58_773ce5-60, .wp-block-kadence-advancedheading.kt-adv-heading58_773ce5-60[data-kb-block=\"kb-adv-heading58_773ce5-60\"]{text-align:center;font-size:var(--global-kb-font-size-xl, 3rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_773ce5-60 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_773ce5-60[data-kb-block=\"kb-adv-heading58_773ce5-60\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_773ce5-60 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_773ce5-60[data-kb-block=\"kb-adv-heading58_773ce5-60\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h1 class=\"kt-adv-heading58_773ce5-60 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_773ce5-60\">Hotel Policies &amp; Guest Guidelines<\/h1>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_99b7eb-40, .wp-block-kadence-advancedheading.kt-adv-heading58_99b7eb-40[data-kb-block=\"kb-adv-heading58_99b7eb-40\"]{max-width:750px;margin-right:auto;margin-left:auto;text-align:center;line-height:1.3em;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_99b7eb-40 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_99b7eb-40[data-kb-block=\"kb-adv-heading58_99b7eb-40\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_99b7eb-40 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_99b7eb-40[data-kb-block=\"kb-adv-heading58_99b7eb-40\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<p class=\"kt-adv-heading58_99b7eb-40 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_99b7eb-40\">At Pan Borneo Hotel Kota Kinabalu, we are committed to providing a comfortable, safe and enjoyable stay for all our guests. The following policies and guidelines are designed to ensure a pleasant experience while maintaining the highest standards of hospitality and service.<\/p>\n<\/div><\/div>\n\n<\/div><\/div>\n\n\n<!-- start Search form script -->\n<div id=\"block-search\">\n  <div id=\"be-search-form\" class=\"be-container\">\n    <a href=\"https:\/\/exely.com\/\" rel=\"nofollow\" target=\"_blank\">Hotel management software<\/a>\n  <\/div>\n<\/div>\n<!-- end Search form script -->\n\n\n<style>.kb-row-layout-id58_ef6097-84 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id58_ef6097-84 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id58_ef6097-84 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:var(--global-kb-spacing-lg, 3rem);padding-bottom:var(--global-kb-spacing-xl, 4rem);grid-template-columns:minmax(0, calc(30% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)))minmax(0, calc(70% - ((var(--global-kb-gap-md, 2rem) * 1 )\/2)));}.kb-row-layout-id58_ef6097-84 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id58_ef6097-84 > .kt-row-column-wrap{grid-template-columns:repeat(2, minmax(0, 1fr));}}@media all and (max-width: 767px){.kb-row-layout-id58_ef6097-84 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id58_ef6097-84 alignnone wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-2-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>#wrapper.site{overflow:clip;}.kadence-column58_3017b2-1d{--kb-section-setting-offset:80px;}.kadence-column58_3017b2-1d > .kt-inside-inner-col,.kadence-column58_3017b2-1d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column58_3017b2-1d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column58_3017b2-1d > .kt-inside-inner-col{flex-direction:column;}.kadence-column58_3017b2-1d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column58_3017b2-1d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column58_3017b2-1d{position:relative;}@media all and (max-width: 1024px){.kadence-column58_3017b2-1d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column58_3017b2-1d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}.kadence-column58_3017b2-1d {}<\/style>\n<div class=\"wp-block-kadence-column kadence-column58_3017b2-1d kb-section-is-sticky\"><div class=\"kt-inside-inner-col\"><style>.kb-table-of-content-nav.kb-table-of-content-id58_507252-d5 .kb-table-of-content-wrap{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kb-table-of-content-nav.kb-table-of-content-id58_507252-d5 .kb-table-of-contents-title-wrap{padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id58_507252-d5 .kb-table-of-contents-title{font-size:var(--global-kb-font-size-md, 1.25rem);line-height:1.3em;font-weight:regular;font-style:normal;}.kb-table-of-content-nav.kb-table-of-content-id58_507252-d5 .kb-table-of-content-wrap .kb-table-of-content-list{color:var(--global-palette1, #3182CE);line-height:1.299em;font-weight:regular;font-style:normal;margin-top:var(--global-kb-spacing-sm, 1.5rem);margin-right:0px;margin-bottom:var(--global-kb-spacing-xs, 1rem);margin-left:0px;}.kb-table-of-content-nav.kb-table-of-content-id58_507252-d5 .kb-table-of-content-wrap .kb-table-of-content-list .kb-table-of-contents__entry:hover{color:var(--global-palette15, #3182CE);}.kb-table-of-content-nav.kb-table-of-content-id58_507252-d5 .kb-table-of-content-list li{margin-bottom:10px;}.kb-table-of-content-nav.kb-table-of-content-id58_507252-d5 .kb-table-of-content-list li .kb-table-of-contents-list-sub{margin-top:10px;}<\/style><\/div><\/div>\n\n\n<style>.kadence-column58_6de52f-8d > .kt-inside-inner-col,.kadence-column58_6de52f-8d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column58_6de52f-8d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column58_6de52f-8d > .kt-inside-inner-col{flex-direction:column;}.kadence-column58_6de52f-8d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column58_6de52f-8d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column58_6de52f-8d{position:relative;}@media all and (max-width: 1024px){.kadence-column58_6de52f-8d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column58_6de52f-8d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}.kadence-column58_6de52f-8d {}p {  margin-bottom:8px !important;}ul.wp-block-list {    margin-bottom: 10px !important;}<\/style>\n<div class=\"wp-block-kadence-column kadence-column58_6de52f-8d\"><div class=\"kt-inside-inner-col\"><style>.kadence-column58_750d2c-64 > .kt-inside-inner-col{padding-top:var(--global-kb-spacing-sm, 1.5rem);padding-right:var(--global-kb-spacing-sm, 1.5rem);padding-bottom:var(--global-kb-spacing-sm, 1.5rem);padding-left:var(--global-kb-spacing-sm, 1.5rem);}.kadence-column58_750d2c-64 > .kt-inside-inner-col,.kadence-column58_750d2c-64 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column58_750d2c-64 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column58_750d2c-64 > .kt-inside-inner-col{flex-direction:column;}.kadence-column58_750d2c-64 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column58_750d2c-64 > .kt-inside-inner-col{background-color:var(--global-palette7, #EDF2F7);}.kadence-column58_750d2c-64 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column58_750d2c-64{position:relative;}@media all and (max-width: 1024px){.kadence-column58_750d2c-64 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column58_750d2c-64 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column58_750d2c-64\"><div class=\"kt-inside-inner-col\"><style>.wp-block-kadence-advancedheading.kt-adv-heading58_ac3a3d-8b, .wp-block-kadence-advancedheading.kt-adv-heading58_ac3a3d-8b[data-kb-block=\"kb-adv-heading58_ac3a3d-8b\"]{margin-bottom:0px;font-weight:600;font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_ac3a3d-8b mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_ac3a3d-8b[data-kb-block=\"kb-adv-heading58_ac3a3d-8b\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_ac3a3d-8b img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_ac3a3d-8b[data-kb-block=\"kb-adv-heading58_ac3a3d-8b\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h5 class=\"kt-adv-heading58_ac3a3d-8b wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_ac3a3d-8b\">Guests are kindly requested to review and adhere to the policies outlined below throughout their stay.<\/h5>\n<\/div><\/div>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_3774b0-ce, .wp-block-kadence-advancedheading.kt-adv-heading58_3774b0-ce[data-kb-block=\"kb-adv-heading58_3774b0-ce\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_3774b0-ce mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_3774b0-ce[data-kb-block=\"kb-adv-heading58_3774b0-ce\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_3774b0-ce img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_3774b0-ce[data-kb-block=\"kb-adv-heading58_3774b0-ce\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_3774b0-ce wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_3774b0-ce\">1. Check-In &amp; Check-Out Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Check-In Time:<\/strong> 3.00 PM onwards<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Check-Out Time:<\/strong> 12.00 PM (noon)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guest arriving earlier than the standard check-in time may store their luggage with the Front Office until the room becomes available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Requests for early check-in or late check-out are subject to room availability and may incur additional charges. Guests are encouraged to contact the Front Desk in advance should such arrangements be required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Upon arrival, guests are required to present:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A valid government-issued identification card or passport<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All guests are staying in the room must be properly registered at the Front Office in accordance with hotel policies and local regulations.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_3acd2b-e1, .wp-block-kadence-advancedheading.kt-adv-heading58_3acd2b-e1[data-kb-block=\"kb-adv-heading58_3acd2b-e1\"]{font-size:var(--global-kb-font-size-md, 1.25rem);font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_3acd2b-e1 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_3acd2b-e1[data-kb-block=\"kb-adv-heading58_3acd2b-e1\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_3acd2b-e1 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_3acd2b-e1[data-kb-block=\"kb-adv-heading58_3acd2b-e1\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_3acd2b-e1 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_3acd2b-e1\">2. Reservation &amp; Booking Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Reservations may be made through the following channels:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Official hotel website<\/li>\n\n\n\n<li>Telephone reservations<\/li>\n\n\n\n<li>Email enquiries<\/li>\n\n\n\n<li>Walk-in bookings<\/li>\n\n\n\n<li>Authorized travel partners or online booking platforms<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All reservations are subject to room availability and confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certain promotional rates, packages, or special offers may include specific booking conditions and restrictions which will be clearly stated during the booking process.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_ce24b9-a4, .wp-block-kadence-advancedheading.kt-adv-heading58_ce24b9-a4[data-kb-block=\"kb-adv-heading58_ce24b9-a4\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_ce24b9-a4 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_ce24b9-a4[data-kb-block=\"kb-adv-heading58_ce24b9-a4\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_ce24b9-a4 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_ce24b9-a4[data-kb-block=\"kb-adv-heading58_ce24b9-a4\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_ce24b9-a4 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_ce24b9-a4\">3. Cancellation &amp; No-Show Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation policies may vary depending on the rate type, promotional package, or booking platform used.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For standard bookings:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellations must be made at least 72 hours prior to the arrival date to avoid cancellation charges<\/li>\n\n\n\n<li>Late cancellations may result in a one-night room charge.<\/li>\n\n\n\n<li>Guests who fail to arrive on the confirmed check-in date without prior cancellation will be considered a <strong>NO SHOW<\/strong>, and the hotel reserves the right to charge the whole stay.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">For promotional vouchers, event promotions, or special packages, specific cancellations terms may apply.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_b83d88-be, .wp-block-kadence-advancedheading.kt-adv-heading58_b83d88-be[data-kb-block=\"kb-adv-heading58_b83d88-be\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_b83d88-be mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_b83d88-be[data-kb-block=\"kb-adv-heading58_b83d88-be\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_b83d88-be img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_b83d88-be[data-kb-block=\"kb-adv-heading58_b83d88-be\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_b83d88-be wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_b83d88-be\">4. Booking Terms &amp; Conditions (Online Reservation)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">All reservations made through the official Pan Borneo Hotel Kota Kinabalu website, email, or telephone are subject to the following terms and conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Reservation Confirmation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A reservation is considered confirmed only after the guest receives a booking confirmation email from the hotel. Guests are advised to review all booking details carefully, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Stay dates<\/li>\n\n\n\n<li>Room category<\/li>\n\n\n\n<li>Number of guests<\/li>\n\n\n\n<li>Rate and package inclusions<\/li>\n\n\n\n<li>Applicable cancellation policy<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If there are any discrepancies, guests should notify the hotel immediately to avoid inconvenience upon arrival.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Guaranteed Reservations<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To guarantee a reservation, guests may be required to provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A valid credit card<\/li>\n\n\n\n<li>Full payment in advance, depending on the rate plan<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The hotel reserves the right to release reservations that are not guaranteed according to the specified terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Promotional &amp; Special Rates<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Promotional rates, flash sales, and special packages offered by the hotel may include specific terms and restrictions, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Non-refundable bookings<\/li>\n\n\n\n<li>Limited booking periods<\/li>\n\n\n\n<li>Fixed stay dates<\/li>\n\n\n\n<li>Voucher validity periods<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Such reservations may not be amended, refunded, or cancelled unless otherwise stated in the promotion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Booking Modifications<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Changes to reservations such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Date changes<\/li>\n\n\n\n<li>Room category upgrades<\/li>\n\n\n\n<li>Occupancy adjustments<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">are subject to availability and revised rates.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_40480f-e3, .wp-block-kadence-advancedheading.kt-adv-heading58_40480f-e3[data-kb-block=\"kb-adv-heading58_40480f-e3\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_40480f-e3 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_40480f-e3[data-kb-block=\"kb-adv-heading58_40480f-e3\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_40480f-e3 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_40480f-e3[data-kb-block=\"kb-adv-heading58_40480f-e3\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_40480f-e3 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_40480f-e3\">5. Payment Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pan Borneo Hotel accepts the following payment methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cash (Malaysian Ringgit, MYR)<\/li>\n\n\n\n<li>Major credit cards (Visa and MasterCard)<\/li>\n\n\n\n<li>Bank transfer for approved corporate bookings<\/li>\n\n\n\n<li>Selected digital payment platforms<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the booking conditions, full payment may be required:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prior to arrival<\/li>\n\n\n\n<li>Upon check-in<\/li>\n\n\n\n<li>During reservation confirmation<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Any additional charges incurred during the stay must be settled upon check-in.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_245d26-62, .wp-block-kadence-advancedheading.kt-adv-heading58_245d26-62[data-kb-block=\"kb-adv-heading58_245d26-62\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_245d26-62 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_245d26-62[data-kb-block=\"kb-adv-heading58_245d26-62\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_245d26-62 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_245d26-62[data-kb-block=\"kb-adv-heading58_245d26-62\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_245d26-62 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_245d26-62\">6. Smoking Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pan Borneo Hotel Kota Kinabalu is a non-smoking property in accordance with health and safety regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Smoking is strictly prohibited in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Guest rooms<\/li>\n\n\n\n<li>Corridors<\/li>\n\n\n\n<li>Hotel lobby<\/li>\n\n\n\n<li>Restaurants<\/li>\n\n\n\n<li>Function rooms<\/li>\n\n\n\n<li>Public areas within the building<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Guests found smoking in non-smoking areas may be subject to a cleaning and deodorizing fee of RM500.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_7b9903-9a, .wp-block-kadence-advancedheading.kt-adv-heading58_7b9903-9a[data-kb-block=\"kb-adv-heading58_7b9903-9a\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_7b9903-9a mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_7b9903-9a[data-kb-block=\"kb-adv-heading58_7b9903-9a\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_7b9903-9a img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_7b9903-9a[data-kb-block=\"kb-adv-heading58_7b9903-9a\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_7b9903-9a wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_7b9903-9a\">7. Extra Bed &amp; Additional Occupant Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Room rates are based on doble occupancy (two persons), unless otherwise stated in the room category or promotion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Extra bed requests are subject to availability and may incur additional charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Extra Bed Charge:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>RM80\/night without breakfast<\/strong> (inclusive of mattress, bedding and amenities)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>RM100\/night with breakfast<\/strong> (inclusive of mattress, bedding and amenities)<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_d56d9d-69, .wp-block-kadence-advancedheading.kt-adv-heading58_d56d9d-69[data-kb-block=\"kb-adv-heading58_d56d9d-69\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_d56d9d-69 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_d56d9d-69[data-kb-block=\"kb-adv-heading58_d56d9d-69\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_d56d9d-69 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_d56d9d-69[data-kb-block=\"kb-adv-heading58_d56d9d-69\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_d56d9d-69 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_d56d9d-69\">8. <strong>Housekeeping Services<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Daily housekeeping services are provided to maintain cleanliness and guest comfort:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Housekeeping operating hours: <strong>7.00 AM \u2013 11.00 PM<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guests may request additional services such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Extra towels<\/li>\n\n\n\n<li>Additional pillows<\/li>\n\n\n\n<li>Toiletries<\/li>\n\n\n\n<li>Room cleaning<\/li>\n\n\n\n<li>Linen changes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">by contacting the Front Desk or Housekeeping Department.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure privacy, guests may place the <strong>\u201cDO NOT DISTURB\u201d<\/strong> sign on the door when necessary.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_6c56d7-3c, .wp-block-kadence-advancedheading.kt-adv-heading58_6c56d7-3c[data-kb-block=\"kb-adv-heading58_6c56d7-3c\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_6c56d7-3c mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_6c56d7-3c[data-kb-block=\"kb-adv-heading58_6c56d7-3c\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_6c56d7-3c img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_6c56d7-3c[data-kb-block=\"kb-adv-heading58_6c56d7-3c\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_6c56d7-3c wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_6c56d7-3c\">9. Hotel Facilities &amp; Guest Amenities<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pan Borneo Hotel offers a variety of facilities for guests to enjoy during their stay, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Outdoor swimming pool<\/li>\n\n\n\n<li>Fitness centre<\/li>\n\n\n\n<li>Games room<\/li>\n\n\n\n<li>Karaoke lounge<\/li>\n\n\n\n<li>Restaurant &amp; bar<\/li>\n\n\n\n<li>Ballroom &amp; function rooms<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Access to certain facilities may be limited to registered hotel guests only.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guests are kindly requested to follow all safety instructions and operating hours posted at each facility.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Children using recreational facilities must be accompanied and supervised by a responsible adult at all times.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_22cc5b-2f, .wp-block-kadence-advancedheading.kt-adv-heading58_22cc5b-2f[data-kb-block=\"kb-adv-heading58_22cc5b-2f\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_22cc5b-2f mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_22cc5b-2f[data-kb-block=\"kb-adv-heading58_22cc5b-2f\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_22cc5b-2f img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_22cc5b-2f[data-kb-block=\"kb-adv-heading58_22cc5b-2f\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_22cc5b-2f wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_22cc5b-2f\">10. Damage, Loss &amp; Liability<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Guests are responsible for any damage caused to hotel property during their stay.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes damage to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Guest room furniture<\/li>\n\n\n\n<li>Fixtures and fittings<\/li>\n\n\n\n<li>Electronics and equipment<\/li>\n\n\n\n<li>Hotel linens and d\u00e9cor<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Charges will apply for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Missing item<\/li>\n\n\n\n<li>Damaged property<\/li>\n\n\n\n<li>Lost room key cards<\/li>\n\n\n\n<li>Stained or damaged linens<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The hotel reserves the right to charge the guest accordingly for replacement or repair costs.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_937427-00, .wp-block-kadence-advancedheading.kt-adv-heading58_937427-00[data-kb-block=\"kb-adv-heading58_937427-00\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_937427-00 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_937427-00[data-kb-block=\"kb-adv-heading58_937427-00\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_937427-00 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_937427-00[data-kb-block=\"kb-adv-heading58_937427-00\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_937427-00 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_937427-00\">11. Lost &amp; Found Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Items left behind by guests will be recorded and stored by the hotel for a period of up to 30 days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guests who have misplaced belongings may contact the hotel directly to arrange collection or delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping arrangements can be made upon request; however, delivery charges will be borne by the guest. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Items unclaimed after the retention period may be disposed of at the hotel\u2019s discretion.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_e637d0-de, .wp-block-kadence-advancedheading.kt-adv-heading58_e637d0-de[data-kb-block=\"kb-adv-heading58_e637d0-de\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_e637d0-de mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_e637d0-de[data-kb-block=\"kb-adv-heading58_e637d0-de\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_e637d0-de img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_e637d0-de[data-kb-block=\"kb-adv-heading58_e637d0-de\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_e637d0-de wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_e637d0-de\">12. Noise &amp; Guest Conduct Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">To ensure a peaceful environment for all guests, noise levels must be kept to a minimum, particularly during the designated quiet hours:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>10.00 PM \u2013 7.00 AM<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guests are requested to avoid activities that may disturb others, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Loud music<\/li>\n\n\n\n<li>Parties<\/li>\n\n\n\n<li>Excessive noise in corridors or rooms<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Failure to comply with this policy may result in warnings from hotel management and, in severe cases, removal from the premises without refund.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_32744f-00, .wp-block-kadence-advancedheading.kt-adv-heading58_32744f-00[data-kb-block=\"kb-adv-heading58_32744f-00\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_32744f-00 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_32744f-00[data-kb-block=\"kb-adv-heading58_32744f-00\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_32744f-00 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_32744f-00[data-kb-block=\"kb-adv-heading58_32744f-00\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_32744f-00 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_32744f-00\">13. Safety &amp; Security Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For safety reasons, the following items and activities are strictly prohibited within the hotel premises:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cooking appliances<\/li>\n\n\n\n<li>Open flames or candles<\/li>\n\n\n\n<li>Hazardous or flammable materials<\/li>\n\n\n\n<li>Illegal substances<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The hotel is not responsible for the loss of valuables left unattended in guest rooms or public areas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guests are encouraged to store valuable items securely and make use of available safety features where provided.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_18eb02-17, .wp-block-kadence-advancedheading.kt-adv-heading58_18eb02-17[data-kb-block=\"kb-adv-heading58_18eb02-17\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_18eb02-17 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_18eb02-17[data-kb-block=\"kb-adv-heading58_18eb02-17\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_18eb02-17 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_18eb02-17[data-kb-block=\"kb-adv-heading58_18eb02-17\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_18eb02-17 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_18eb02-17\">14. Pet Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For hygiene and safety reasons, pets are not permitted within the hotel premises, unless approved under special circumstances such as certified service animals.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_24f838-13, .wp-block-kadence-advancedheading.kt-adv-heading58_24f838-13[data-kb-block=\"kb-adv-heading58_24f838-13\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_24f838-13 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_24f838-13[data-kb-block=\"kb-adv-heading58_24f838-13\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_24f838-13 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_24f838-13[data-kb-block=\"kb-adv-heading58_24f838-13\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_24f838-13 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_24f838-13\">15. Parking Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Parking facilities are available within the Putatan Mall and hotel parking areas for hotel guests and visitors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While security measures are in place, the hotel shall not be held responsible for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Loss of vehicles<\/li>\n\n\n\n<li>Damage to vehicles<\/li>\n\n\n\n<li>Loss of personal belongings left inside vehicles<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Guests are advised to ensure their vehicles are properly locked at all times.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_dae394-53, .wp-block-kadence-advancedheading.kt-adv-heading58_dae394-53[data-kb-block=\"kb-adv-heading58_dae394-53\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_dae394-53 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_dae394-53[data-kb-block=\"kb-adv-heading58_dae394-53\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_dae394-53 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_dae394-53[data-kb-block=\"kb-adv-heading58_dae394-53\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_dae394-53 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_dae394-53\">16. Airport Transfer Service<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Complimentary airport transfer service may be available as part of selected promotions or packages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guests wishing to utilize this service are required to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Make advance reservations<\/li>\n\n\n\n<li>Provide flight details at least 24 hours prior to arrival<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Availability may vary depending on operational capacity.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_9040b9-36, .wp-block-kadence-advancedheading.kt-adv-heading58_9040b9-36[data-kb-block=\"kb-adv-heading58_9040b9-36\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_9040b9-36 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_9040b9-36[data-kb-block=\"kb-adv-heading58_9040b9-36\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_9040b9-36 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_9040b9-36[data-kb-block=\"kb-adv-heading58_9040b9-36\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_9040b9-36 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_9040b9-36\">17. Guest Code of Conduct<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Guests are expected to conduct themselves in a manner that respects the rights, privacy, and comfort of others.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The following behaviours are strictly prohibited within the hotel premises:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Illegal activities<\/li>\n\n\n\n<li>Disorderly conduct<\/li>\n\n\n\n<li>Excessive noise or disturbances<\/li>\n\n\n\n<li>Harassment of other guests or staff<\/li>\n\n\n\n<li>Damage to hotel property<\/li>\n\n\n\n<li>Smoking in non-smoking areas<\/li>\n\n\n\n<li>Unauthorized commercial activities<\/li>\n\n\n\n<li>Bringing hazardous or illegal substances into the hotel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Guests who fail to comply with these guidelines may be subject to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Immediate warnings<\/li>\n\n\n\n<li>Additional charges<\/li>\n\n\n\n<li>Removal from the hotel premises without refund<\/li>\n\n\n\n<li>Reporting to relevant authorities if necessary<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The hotel reserves the right to refuse service to individuals who engage in inappropriate or disruptive behaviour.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_42441d-2e, .wp-block-kadence-advancedheading.kt-adv-heading58_42441d-2e[data-kb-block=\"kb-adv-heading58_42441d-2e\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_42441d-2e mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_42441d-2e[data-kb-block=\"kb-adv-heading58_42441d-2e\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_42441d-2e img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_42441d-2e[data-kb-block=\"kb-adv-heading58_42441d-2e\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_42441d-2e wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_42441d-2e\">18. Force Majeure Policy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pan Borneo Hotel Kota Kinabalu shall not be held liable for failure to perform obligations or delays in service due to circumstances beyond reasonable control, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Natural disasters<\/li>\n\n\n\n<li>Government regulations<\/li>\n\n\n\n<li>Public health emergencies<\/li>\n\n\n\n<li>Strikes or labor disputes<\/li>\n\n\n\n<li>Power outages<\/li>\n\n\n\n<li>Transportation disruptions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In such circumstances, the hotel will make reasonable efforts to assist guests with alternative arrangements whenever possible.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_301ea7-51, .wp-block-kadence-advancedheading.kt-adv-heading58_301ea7-51[data-kb-block=\"kb-adv-heading58_301ea7-51\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_301ea7-51 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_301ea7-51[data-kb-block=\"kb-adv-heading58_301ea7-51\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_301ea7-51 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_301ea7-51[data-kb-block=\"kb-adv-heading58_301ea7-51\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_301ea7-51 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_301ea7-51\">19. Website Information Accuracy<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pan Borneo Hotel strives to ensure that all information published on its website is accurate and up to date. However, the hotel reserves the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Modify room rates<\/li>\n\n\n\n<li>Update promotions<\/li>\n\n\n\n<li>Revise hotel policies<\/li>\n\n\n\n<li>Adjust facility availability<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">without prior notice.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Guests are encouraged to verify details at the time of booking.<\/p>\n\n\n<style>.wp-block-kadence-advancedheading.kt-adv-heading58_226b21-66, .wp-block-kadence-advancedheading.kt-adv-heading58_226b21-66[data-kb-block=\"kb-adv-heading58_226b21-66\"]{font-style:normal;}.wp-block-kadence-advancedheading.kt-adv-heading58_226b21-66 mark.kt-highlight, .wp-block-kadence-advancedheading.kt-adv-heading58_226b21-66[data-kb-block=\"kb-adv-heading58_226b21-66\"] mark.kt-highlight{font-style:normal;color:#f76a0c;-webkit-box-decoration-break:clone;box-decoration-break:clone;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;}.wp-block-kadence-advancedheading.kt-adv-heading58_226b21-66 img.kb-inline-image, .wp-block-kadence-advancedheading.kt-adv-heading58_226b21-66[data-kb-block=\"kb-adv-heading58_226b21-66\"] img.kb-inline-image{width:150px;vertical-align:baseline;}<\/style>\n<h3 class=\"kt-adv-heading58_226b21-66 wp-block-kadence-advancedheading\" data-kb-block=\"kb-adv-heading58_226b21-66\">20. Management Rights<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Pan Borneo Hotel Kota Kinabalu reserves the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Amend hotel policies without prior notice<\/li>\n\n\n\n<li>Refuse service to any individual who violates hotel rules<\/li>\n\n\n\n<li>Remove guests from the premises for misconduct, illegal activities, or behaviour that disrupts other guests<\/li>\n<\/ul>\n<\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Hotel Policies &amp; Guest Guidelines At Pan Borneo Hotel Kota Kinabalu, we are committed to providing a comfortable, safe and enjoyable stay for all our guests. The following policies and guidelines are designed to ensure a pleasant experience while maintaining the highest standards of hospitality and service. Hotel management software Guests are kindly requested to&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_gspb_post_css":"","_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-58","page","type-page","status-publish","hentry"],"taxonomy_info":[],"featured_image_src_large":false,"author_info":{"display_name":"administrator","author_link":"https:\/\/pbhkk.com\/zh\/author\/administrator\/"},"comment_info":0,"_links":{"self":[{"href":"https:\/\/pbhkk.com\/zh\/wp-json\/wp\/v2\/pages\/58","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pbhkk.com\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pbhkk.com\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pbhkk.com\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pbhkk.com\/zh\/wp-json\/wp\/v2\/comments?post=58"}],"version-history":[{"count":17,"href":"https:\/\/pbhkk.com\/zh\/wp-json\/wp\/v2\/pages\/58\/revisions"}],"predecessor-version":[{"id":921,"href":"https:\/\/pbhkk.com\/zh\/wp-json\/wp\/v2\/pages\/58\/revisions\/921"}],"wp:attachment":[{"href":"https:\/\/pbhkk.com\/zh\/wp-json\/wp\/v2\/media?parent=58"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}